Certificate of Trust

 

Metro Pet Market thrives on building relationships. Whether we’re collaborating with cat and dog owners, our team members, or animal welfare organizations, we work to create partnerships that benefit everyone. We bring that same ethos to our relationships with manufacturing partners. To build successful collaborations, Metro Pet Market only selects partners that share our core values. Every manufacturer must demonstrate complementary approaches to nutrition, sourcing, sustainability, animal welfare, and transparency.

Finding the right partners allows us to fulfill our mission: supporting the health of dogs and cats while bringing joy to the people who care for them.

The process of beginning a partnership takes months — and sometimes years — before products reach our stores. But when we decide to stock an item, we are confident it meets a unique need and represents one of the best possible solutions for dogs or cats.

Our Certificate of Trust is central to how we vet and curate every product for our clientele. Prospective manufacturing partners are asked to provide detailed information about their products and answer in-depth questions about their business and production practices. We may not cover every possible question, but we ensure we understand how key decision-makers approach their work. We want to know that manufacturers prioritize the health of dogs and cats above all else. Visiting manufacturing partners is also a key part of our process. Our team has traveled near and far — from local facilities to international partners — to meet the people behind the products. We are committed to visiting all of our food and treat manufacturers.

In return, Metro Pet Market maintains full transparency in all decisions that affect our partners. We are always open to discussing how we can work together to deliver the best solutions for pets and their owners. Our everyday fair pricing strategy benefits our manufacturing partners by eliminating the need for constant promotions or heavy advertising in our stores. Instead, Metro Pet Market invests in educating our team about every brand and solution we carry — an approach our partners value because it drives genuine sales growth.

Metro Pet Market truly values the relationships we’ve built over the years. There are many incredible people behind every product we stock, and we’re proud to feature the results of their hard work in our stores.

Our customers can trust our rigorous process and our Certificate of Trust — it is your assurance that every product on our shelves has been carefully selected with care, quality, and your pet’s well-being in mind.

Thank you for trusting us!