FREE SHIPPING IN ALBERTA, MANITOBA AND SASKATCHEWAN ON ORDERS $200+



FAQs

What Internet Browsers does Metro Pet Unleashed Support?

Metro Pet Unleashed requires an up-to-date web browser to make sure that you can use all of our features, including Local Delivery and Pickup. Metro Pet Unleashed currently supports the latest two versions of all browsers, unless otherwise noted.

Browsers supported by Metro Pet Unleashed include:

*Internet Explorer is not compatible with Metro Pet Unleashed*

 

I don't see the Pickup and Delivery Option? 

1. Please check your browser compatibility.  Chrome works the best!

2. Log-out of your account and try logging back in.  Try clearing the cache on your browser.

 

Why is it telling me that my postal code is incorrect?

Typically, this happens when your postal code doesn't correspond with your billing address postal code.  Ensure that your postal code is the same as what is registered with your credit card or debit card (postal code must match the address on your credit card).

 

What are your current days and hours of operation for in-store shopping?

Tuesday - Saturday 11am-6pm

Sunday 12pm-4pm *ROCHDALE LOCATION ONLY*

 

What is your return policy? 

Please visit our Returns & Exchanges page.

 

Can I get my 'pickup' order EARLIER than the date and time I chose at the check-out?

Unfortunately, we can't guarantee to have your order ready sooner than the date and time that you select -- but we'll try our best -- we'll send you a confirmation email letting you know as soon as it's ready.  If you can't wait for your pickup order, simply visit us to make your purchase in-store!

 

Can I pick up my order LATER than the date and time I chose at the check-out?

Of course!  Your confirmation email simply states the earliest possible date and time that your order will be ready.  If you're a day or two late picking it up, that's totally fine!

 

How do I pick up my order?

Easy Peasy!  Just come to the front door at either location.  Please provide your order number and the last name corresponding to the order so our team can find everything quickly.  Want to add something to your order?  You are welcome to visit us in-store too while you're here.

 

What options do I have to pay for my online purchase?

You can pay for your online purchase with Visa, MasterCard or Interac/Debit  (providing you have the Visa emblem on your card).  

 

What about the stamps on my Metro Membership Card?  

We will honour the stamps on all pick-up, delivery and shipping orders.  Please note:  Metro Membership Cards can be stamped and redeemed ONLY in-store.  Original receipt is required (either till receipt or UNLEASHED receipt), so please keep your STAMPED receipts as we need this as purchase verification in order to apply the stamps to your Membership Card. 

 

Are all of your products in-store available online? 

No, not everything in-store is available for online purchases.  We will be adding products on an on-going basis, so please keep checking back.  If there is something you need that isn't listed, please contact us and someone will be in contact with you just as soon as possible if we can accommodate.

 

Can I add special items to my online order? 

At this time, 'add-ons' through our e-commerce website are not possible.  If you are in need of a product that is not listed on the site, please contact us and we will do our best to accommodate.  Please include your phone number in your email so we may contact you directly.  

 

How can I contact Metro Pet Market? 

Please visit our Contact Us page.

 

Where do you deliver and ship to?

We deliver to any address in Regina, SK. and area -- this includes the towns of White City, Emerald Park and Pilot Butte. 

We ship across Canada; however, we cannot ship to the Territories and we cannot ship to postal boxes.

At this time, we are not able to ship frozen foods outside of Regina, SK.

 

When will my order be shipped? 

All shipping orders are mailed via Canada Post.  If you live in Saskatchewan, Alberta, Manitoba or British Columbia,  typically, your order should arrive in about 3-7 business days.  If you live in Ontario, Quebec or the Maritimes, your order may take 7-10 business days.  These are just typical time-frames and we cannot make guarantees on behalf of Canada Post.  We will contact you via email or phone should there be any issues or delays with the fulfillment of your order.

 

When will my order be delivered (to an address within Regina, SK, and surrounding area)?

We offer Same-Day Delivery service Tuesday thru Saturday from 4pm-7pm.  Providing you submit your order before 11am, you will have the option to receive your delivery the same day.  You will receive a text confirming that your order is on the way with Real-Time map tracking.

 

What if I’m not home when my order is delivered?

Your order will be delivered to the address that you provided.  The driver will also follow any specific instructions that you provide.  Our drivers take a photo as proof that the delivery was completed.  Metro Pet Market is not responsible for theft or damages incurred once the order is left on your doorstep (or other designated location).  We are not permitted to enter any residences.

Orders shipped to your address outside of Regina and area will be delivered by Canada Post.  We are not responsible for any theft or damage incurred once the order has left our facility.

 

When will I get an email confirmation?

You will receive an order confirmation upon placing your order. You will then receive an invoice confirmation once your order is processed, and finally, you will receive a text from our driver when they are on their way to your address.  There will be tracking information in the final email.  If you did NOT receive a confirmation email, please check your spam or junk folder.

 

Are deals in-store available online?  

In-store promotions are for in-store only.  Conversely, there may be online sales/promotions available online only.

  

How do I know if there are changes to your services or hours?

Please follow us on Instagram and Facebook!!  These are the only effective means in which we can announce updates.