FREE SHIPPING IN ALBERTA, MANITOBA AND SASKATCHEWAN ON ORDERS $200 (SEE DETAILS)



FAQs

What Internet Browsers does Metro Pet Unleashed Support?

Metro Pet Unleashed requires an up-to-date web browser to make sure that you can use all of our features, including Local Delivery and Pickup. Metro Pet Unleashed currently supports the latest two versions of all browsers, unless otherwise noted.

Browsers supported by Metro Pet Unleashed include:

*Internet Explorer is not compatible with Metro Pet Unleashed*

 

Why is it telling me that my postal code is incorrect?

Typically, this happens when your postal code doesn't correspond with your billing address postal code.  Ensure that your postal code is the same as what is registered with your credit card or debit card (postal code must match the address on your credit card).

 

What are your current days and hours of operation for in-store shopping?

Tuesday - Saturday 11am-6pm

Sunday 12pm-4pm *ROCHDALE LOCATION ONLY*

 

What is your return policy? 

Please visit our Returns & Exchanges page.

   

What options do I have to pay for my online purchase?

You can pay for your online purchase with Visa, MasterCard or Interac/Debit  (providing you have the Visa emblem on your card).  

 

What about the stamps on my Metro Membership Card?  

We will honour the stamps on all pick-up, delivery and shipping orders.  Please note:  Metro Membership Cards can be stamped and redeemed ONLY in-store.  Original receipt is required (either till receipt or UNLEASHED receipt), so please keep your STAMPED receipts as we need this as purchase verification in order to apply the stamps to your Membership Card. 

 

Are all of your products in-store available online? 

No, not everything in-store is available for online purchases.  We will be adding products on an on-going basis, so please keep checking back.  If there is something you need that isn't listed, please contact us and someone will be in contact with you just as soon as possible if we can accommodate.

 

Can I add special items to my online order? 

At this time, 'add-ons' through our e-commerce website are not possible.  If you are in need of a product that is not listed on the site, please contact us and we will do our best to accommodate.  Please include your phone number in your email so we may contact you directly.  

 

How can I contact Metro Pet Market? 

Please visit our Contact Us page.

 

Where do you deliver and ship to?

We deliver locally all products (including frozen products) to any address in Regina, SK. and area -- this includes the towns of White City, Emerald Park and Pilot Butte. 

We ship across Canada; however, we cannot ship to the Territories and we cannot ship to postal boxes.

At this time, we are not able to ship frozen products outside of Regina, SK.

 

When will my order be shipped? 

All shipping orders are mailed via Canada Post.  If you live in Saskatchewan, Alberta, Manitoba or British Columbia,  typically, your order should arrive in about 3-7 business days.  If you live in Ontario, Quebec or the Maritimes, your order may take 7-10 business days.  These are just typical time-frames and we cannot make guarantees on behalf of Canada Post.  We will contact you via email or phone should there be any issues or delays with the fulfillment of your order.

 

When will my order be delivered (to an address within Regina, SK, and surrounding area)?

We offer Same-Day Delivery service Tuesday thru Saturday from 3pm-7pm.  Providing you submit your order prior 11am.  Orders placed after 3pm will be delivered on the next availble delivery day (Tuesday to Saturday).  We do not deliver on Statuary Holidays.  Orders placed on Statuary Holidays will be delivered on the next available delivery day (Tuesday- Saturday).

Please note, in the rare occurrence we experience a shortage of an item(s) you paid for, you will be automatically refunded the item(s) and no substitutions and/or changes will be offered in order to guarantee same day service.  This change will not impact FREE DELIVERY requirements.

 

What if I’m not home when my order is delivered?

Your order will be delivered to the address that you provided.  The driver will also follow any specific instructions that you provide.  Our drivers take a photo as proof that the delivery was completed.  Metro Pet Market is not responsible for theft or damages incurred once the order is left on your doorstep (or other designated location).  We are not permitted to enter any residences.

Orders shipped to your address outside of Regina and area will be delivered by Canada Post.  We are not responsible for any theft or damage incurred once the order has left our facility.

 

When will I get an email confirmation?

You will receive an order confirmation upon placing your order. You will then receive an invoice confirmation once your order is processed, and finally, you will receive a text from our driver when they are on their way to your address.  There will be tracking information in the final email.  If you did NOT receive a confirmation email, please check your spam or junk folder.

 

Are deals in-store available online?  

In-store promotions are for in-store only.  Conversely, there may be online sales/promotions available online only.

  

How do I know if there are changes to your services or hours?

Please follow us on Instagram and Facebook!!  These are the only effective means in which we can announce updates.