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FAQs

What Internet Browsers does Metro Pet Unleashed Support?

Metro Pet Unleashed requires an up-to-date web browser to make sure that you can use all of our features, including Local Delivery and Pickup. Metro Pet Unleashed currently supports the latest two versions of all browsers, unless otherwise noted.

Browsers supported by Metro Pet Unleashed include:

*Internet Explorer is not compatible with Metro Pet Unleashed*

 

 I don't see the Pickup and Delivery Option? 

1. Please check your browser compatibility.  Chrome works the best!

2. Log-out of your account and try logging back in.  Try clearing the cache on your browser.

 

What's your return policy for items purchased online? 

For health and safety reasons, ALL SALES ARE FINAL.  Please visit our Returns & Exchanges page to learn more:  https://www.metropetunleashed.ca/pages/return-policy

 

When will you open your doors to the public again?

We wish we had an answer for you.  We miss all of your lovely faces, and we miss seeing your pets!  But for now, we're doing our part to keep everyone safe and healthy while still ensuring your pets get their essentials!  We're small stores, making it impossible to physically distance, so we believe it would be socially irresponsible to be open to the public at this time.

 

How can I contact Metro Pet Market? 

All of our Contact Information is found under the 'Contact' tab.  Currently, we are focusing on preparing orders for pick-up and delivery.  We apologize, but we're a small team -- we're working hard, but with the rapid shifts we've undergone as a business, it can be challenging, often impossible, to answer incoming phone calls. 

Emailing us is the best way to contact us currently.  If it is an urgent matter, you can call our Essentials Hotline at (306) 590-9663(WOOF).  Please leave a message if the line is busy.

Please note that we have some great LINKS and RESOURCES at the bottom of this page!  You can find information about all our products, plus articles and videos on nutrition and health conditions.   

 

Why is it telling me that my postal code is incorrect?

Typically, this happens when your postal code doesn't correspond with your billing address postal code.  Ensure that your postal code is the same as what is registered with your credit card or debit card.

 

What are your current days and hours of operation?

The Metro Team are working hard to process orders for pickup and delivery, from 11am to 6pm, Tuesday to Saturday.

Pickup times are 1pm-5pm, Wednesday to Saturday.

Local Delivery times are 2pm-5pm, Thursday to Saturday.

We are closed Sundays and Mondays to ensure the Metro Team get a much deserved break.  For safety and logistical reasons, Tuesdays are restricted to our inbound deliveries only.

Our hours and services may change suddenly, so please follow us on Instagram and Facebook for updates.

 

Why does it take so long to have my order ready for pick-up? 

We are working hard to fulfill orders, but we have a lot of them in que since we closed our doors and switched to online ordering. It’s only fair that we process them in the order they have been received.  

 

Can I pick up my order EARLIER than the date and time I chose at the check-out?

Unfortunately, we can't guarantee to have your order ready sooner than the date and time that you select -- but we'll try our best -- we'll send you a confirmation email letting you know as soon as it's ready.  We are doing our best, but we're a small team -- we're working our butts off trying to serve everyone in a timely and fair manner.

 

Can I pick up my order LATER than the date and time I chose at the check-out?

Of course!  Your confirmation email simply states the earliest possible date and time that your order will be ready.  If you're a day or two late picking it up, that's totally fine!

 

But, what if I am completely out of food?

Offer your pet a special meal of scrambled eggs, meats and veggies!  Or try some canned sardines and yogurt!  Get creative.  Have fun.  Dr. Karen Becker has some great recipe ideas online (search Google or YouTube).  These ideas will give you some healthy options to get you through until we can process your order.

 

How do I pick up my order?

Easy Peasy!  Just ring the doorbell at the back door (downtown location) or knock on the front door (Rochdale location).  Then stand on the GREEN X.  One of our team members will ask for your last first and last name, then grab your order and put it directly in your trunk or back seat.  No contact required!

 

What options do I have to pay for my online purchase?

You can pay for your online purchase with Visa, MasterCard or Interac/Debit  (providing you have the Visa emblem on your card).  

 

What about the stamps on my Metro Membership Card?  

We will honour the stamps on all purchases made during this time.  When things get back to 'normal' and our doors are open to the public, simply bring in your original STAMPED till receipts and your Metro Membership Card and we will apply the stamps accordingly.  Metro Membership Cards can be redeemed ONLY in-store. 

 

Are all of your products in-store available online? 

No, not everything in-store is available for online purchases.  We will be adding products on an on-going basis, so please keep checking back.  If there is something you need that isn't listed, please email us at info@metropetunleashed.ca and someone will be in contact with you just as soon as possible if we can accommodate.  Remember to include your phone number!

 

Can I add special items to my online order? 

At this time, 'add-ons' through our e-commerce website are not possible.  If you are in need of a product that is not listed on the site, please email us (info@metropetunleashed.ca) and we will do our best to accommodate.  Please include your phone number in your email so we may contact you directly.  

 

Where do you deliver and ship to?

We can deliver to any address in Regina, SK, city limits. 

We can ship to most provinces and addresses in Canada; however, we cannot ship to the Territories and we cannot ship to postal boxes.

At this time, we are not able to ship frozen foods outside of Regina, SK.

 

When will my order be shipped (to an address outside of Regina, SK)? 

All orders are shipped via Canada Post Express.  If you live in Saskatchewan, Alberta, Manitoba or British Columbia,  typically, your order should arrive in about 3-7 business days.  If you live in Ontario, Quebec or the Maritimes, your order may take 7-10 business days.  These are just typical time-frames and we cannot make guarantees on behalf of Canada Post.  We will contact you via email or phone should there be any issues or delays with the fulfillment of your order.

 

When will my order be delivered (to an address within Regina, SK, city limits)?

You can choose the day when you submit your order.  Please allow for 2 to 3 business days for your order to be delivered to provide us with enough time to process the order and arrange delivery.

 

What if I’m not home when my order is delivered?

Our delivery service (within Regina, SK, city limits) is designed to be entirely contact-less.  Metro Pet market is not responsible for theft or damages incurred once the order is left on your doorstep (or other designated location).  We are not permitted to enter any residences.

Orders shipped to your address (outside of Regina, SK) will be delivered by Canada Post.  We are not responsible for any theft or damage incurred once the order has left our facility.

 

When will I get an email confirmation?

You will receive an order confirmation upon placing your order. You will then receive an invoice confirmation once your order is processed, and finally, you will receive a shipment notice when your package has been shipped.  There will be tracking information in the final email.  If you did NOT receive a confirmation email, please check your spam or junk folder.

 

Are deals in-store available online?  

In-store promotions are for in-store only.  Conversely, there may be online sales/promotions available online only.

 

How do I know if there are changes to your services or hours?

Please follow us on Instagram and Facebook!!  These are the only effective means in which we can announce updates.