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Returns & Exchanges Policy


For health and safety reasons, ALL SALES ARE FINAL.

Once a product has left our stores, it cannot be returned.


Please ensure that you are ordering the correct product and size as we cannot accept any returns or exchanges. 


If your pet suddenly doesn't want to eat their food, please visit our website for ideas on how to entice a 'picky pet'.  Click here. You may also consider donating to a local rescue as they’re always in need – you can find links to our local rescues on our website.


If you have received a product other than what you ordered, or if it is damaged or defective, please email us and one of our team members will contact you.  Please remember to include your phone number, and please be patient as it may take a few business days to be in contact.